ANCHOR AQUATICS RETURNS POLICY
Short Version
To return unwanted items please notify us first, and then return within 28 days of receipt. We will happily refund or exchange the item.
To return faulty items, please see point 16 in Terms and Conditions.
For more details - see point 6 in Terms and Conditions.
Long Version
6. Returning Unwanted Items
6.1 If you wish to return an item due to it being unwanted, you must notify us as soon as possible. Goods must be returned to us within 28 days of receipt at your own expense.
Exceptions - any made to order, food product items, consumables, or items including fluorescent glass tubes and bulbs.
6.2 We suggest, for your own protection that you send all returns via registered post or a tracked service.
6.3 All goods must be returned in an unused, in original ‘as new’ condition and in the original packaging.
6.4 Goods must be returned in full pack quantities. We cannot offer any refunds on partial packs.
6.5 If goods need to be returned for any reason please contact us first by email anchoraquaticstropicalfish@outlook.com before returning any items.
6.6 Returned goods received without a paper copy of the invoice will be treated as abandoned to us.
6.7 We may make a deduction from your refund for any loss in value of the goods supplied if the loss is the result of unnecessary handling by you. For example using the goods prior to cancellation.
6.8 We may make a deduction from your refund where goods have been sent out but incurred no original carriage cost on your original order by you to the value not in excess of 20% of the goods returned to us.
6.9 If you refuse delivery due to change of mind you will be liable for all delivery charges, both delivery and return, also see 6.8 above
6.10 We at Anchor Aquatics understand that sometimes items are ordered in error. With that in mind we are happy to issue a credit note/gift card to use for future purchases.
16. Faulty Items
16.1 Items that have developed faults within the warranty period will be required to be tested by our supplier to verify the fault and to identify any repairs that can be made. Anchor Aquatics will refund the postage cost of proven faulty goods sent back to our warehouse for testing.
16.2 If a product is returned as faulty but no fault is found, or the fault found is not covered under the manufacturer's warranty (including but not limited to wear and tear parts such as impellors) the customer will be liable for the costs incurred by Anchor Aquatics including all delivery fees, both delivery and return.
16.3 In the event that no fault is found and the customer requests return of item, Anchor Aquatics cannot accept any liability for damage occurred whilst returning the item to you.