• To return unwanted items please notify us first, and then return within 28 days of receipt. We will happily refund or exchange the item.

    • To return faulty items, please see point 16 in Terms and Conditions.

    • For more details - see point 6 in Terms and Conditions.

    • Free delivery on orders over £40

    • Orders under £40 from £3.99

    • Pallet deliveries - see 10.1 in Terms & Conditions

  • Please call 01736 448608 between 10am & 6pm - we will be happy to help!

    Your phone number will be kept completely confidential.

  • Please check your emails to see if we have sent you an order confirmation. This should happen within a minute or two of ordering

    Also check your spam/junk folder - new emails can end up there.

  • www.anchoraquatics.co.uk uses SSL/TLS International Security Protocols.

    Major Credit/Debit card companies require us to have this security in place.

    This ensures your details are secure.

    SSL stands for Secure Sockets Layer & TLS stands for Transport Layer Security.

    They ensure that a website and any data that transmits to or from it - such as customers details/payments, are secure.

  • Please see our Returns Policy for all the details.

  • All payments are handled by Paypal, Stripe or Apple. We do not store any Payment details. Email contact details are not shared with anyone. Please see our privacy policy for all the details.

  • At the point of placing your order

  • Our gift vouchers can be redeemed at any time, they do not expire.

  • Our website is quite new. We are constantly replenishing and increasing both our stock levels and range of products

  • We have kept and bred tropical fish in a range of tanks with a broad range of different equipment since 1990.

    We previously bought in a range of tropical fish from wholesalers and shipped countrywide.

    Due to high energy costs our fish room has been closed and we are concentrating on everything else.