ANCHOR AQUATICS DELIVERY POLICY
* Free Deliveries / Delivery Costs
Free delivery on orders over £40 (pallet deliveries - see 10.1)
Orders under £40 from £3.99
We aim to dispatch as soon as possible - normally by Parcel Force, however please allow 1 - 5 working days.
5. Order Acceptance
5.1 By purchasing an item from Our website you acknowledge and accept Our Terms and Conditions.
5.2 Your contract with Us starts once We have accepted and dispatched your order. After reviewing your checkout basket and confirming your purchase, your order remains subject to acceptance by Us.
5.3 We reserve the right to cancel and refund your order without notice, in which case we will email you as soon as possible to let you know at the email address associated with your account.
5.4 Confirmation of your order and notification of dispatch will be sent to the email address associated with your account.
5.5 We offer free delivery for qualifying orders over £39.99 to mainland UK. All items will be sent as soon as all items are in stock. We will notify you by email should an item become unavailable from our supplier. Larger products sent via pallet delivery may be excluded from this offer. We reserve the right to remove or change this offer at any time.
9. Deliveries
We would welcome local customers to collect from us - but please phone first to arrange!
9.1 To place an order you will be asked to provide a valid email address so we can send you a confirmation email as soon as your order has been dispatched. This helps you to know when your delivery will be made.
9.2 We aim to dispatch the items you ordered as soon as practicably possible. We shall not be liable for any loses, costs, damages, charges or expenses caused by any delay.
9.3 Any dates we specify for delivery of goods are approximate. If errors are made by us or our suppliers we will find an outcome that is suitable for you using our best endeavours.
9.4 We cannot deliver items in the same order to multiple addresses. If you require this, please place separate orders for each address. Each order will be subject to our delivery policy.
9.5 If an item you have ordered becomes permanently unavailable or discontinued, we will contact you via email.
9.6 We will not deliver to an address outside the UK.
9.7 Orders containing large items cannot be delivered to the Scottish Highlands, Scottish Isles, Northern Ireland or Offshore Islands. Smaller orders to these destinations may take an additional 2 days to arrive.
9.8 Orders containing large items such as aquariums will take additional time to arrive as they are sent by a third party supplier.
9.9
9.10 Some orders will incur a separate charge based on the postal code provided.
9.11 No responsibility can be accepted by Us for broken items once an item is delivered to you and the delivery driver has left – therefore please check fragile items BEFORE the delivery driver leaves your premises.
9.12 Please do not sign ‘unchecked’ for deliveries. Signing ‘unchecked’ does not alter any delivery terms or provide additional consumer protection outside of standard rights.
9.13 Tracking information will only be provided on request. Parcels will only be deemed lost if we do not have valid proof of delivery tracking information.
9.14 After the delivery driver leaves, you have accepted delivery of the goods. We will therefore not accept any liability for damages claimed after this point.
9.15 All claims for damages or order shortages must be notified by email with photographs of the item and the packaging on the day of arrival. We aim to send all items in the condition specified in the listing.
9.16 If an item arrives damaged we expect delivery to be refused.
9.17 All orders are photographed prior to dispatch from Anchor Aquatics.
9.18 However, please note that if you request the goods are left without a signature and the courier does so, they will be left entirely at your own risk, and we will not be responsible for any loss or damage under any circumstances, and there will be no exceptions.
10. Pallet Deliveries
We use Logic Distribution to deliver glass aquariums. They are specialist aquarium couriers who safely transport and insure your new aquarium. There is a small fee of £24.99 for this service.
10.1 Any items that arrive on a pallet must be checked over before signing and any faults or damages must be noted with the signature or acceptance of the order.
10.2 We recommend refusing a damaged delivery, this is the fastest resolution.
10.3 Deliveries will generally be delivered ‘kerbside’ so you will need to make arrangement to move large items into your premises yourself.
10.4 Drivers are not insured to transfer aquariums or other large items into your home.
10.5 You must ensure that you are able to accept kerbside delivery of pallets and have the capability to handle heavy items into your premises.
10.6 We accept no responsibility for mis-delivery due to inability to accept delivery, nor liability for re-delivery fees incurred.
10.7 We reserve the right to pass on any additional delivery fees incurred as a result of failure to adhere to these terms.
10.8 Our pallet delivery companies charge per delivery attempt both outbound and return. If you are not present to accept delivery on the agreed date, cancel or reject delivery once a pallet delivery has been released, or provide any incorrect details that lead to a failed delivery attempt, you may be liable for any charges incurred by us from the pallet company including but not limited to the costs of the outbound shipment and cost of the return shipment where applicable. This may take the form either of an additional charge in the case of a re-delivery attempt, or a deduction from any applicable refund in the event of cancellation.
10.9 If an item arrives damaged we expect delivery to be refused.
11. Non Receipt of Delivery
11.1 In the event of non-receipt of delivery that results in the items being returned to Us, you, the customer, will be liable for any extra delivery charges for the items to be sent out for delivery again.
12. Incorrect Delivery Address
12.1 To ensure we successfully deliver the items to the address our customers supply, please ensure you supply Us with the full and correct delivery address and contact details.
13. Different Delivery Address
13.1 If you require delivery to a separate address please ensure this is accurate.
14. * Free Deliveries / Delivery Costs
14.1 Free delivery on orders over £40 (pallet deliveries - see 10.1)
Orders under £40 from £3.99
We aim to dispatch as soon as possible - normally by Parcel Force, however please allow 1 - 5 working days.
